Refund policy
Refund & Return Policy
At Sindyan Shop, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return and refund within 30 days of receiving your order, subject to the conditions outlined below.
Return Window
Customers may request a return within 30 days of receiving their order.
To begin a return, please contact us at info@sindyanshop.com before sending the product back. Our customer support team will provide the necessary return instructions and confirm the return address.
Return Method
Approved returns must be sent by mail to the return address provided by Sindyan Shop.
Customers are responsible for the cost of return shipping unless the product arrived damaged, defective, incorrect, or materially different from what was ordered.
Please do not send a product back before contacting us and receiving return instructions from our customer support team.
Return Shipping Label
Sindyan Shop does not automatically provide a prepaid return shipping label for standard returns. Customers are responsible for obtaining and paying for their return shipping label.
If the return is due to a damaged, defective, incorrect, or materially different product, please contact us before shipping the item so that we can review the issue and provide appropriate instructions.
Eligible Products
Products may be returned if they are:
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New and unused
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Opened but in resalable condition
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Used, where the product is otherwise eligible for return
Products must be returned in reasonable condition and, where applicable, with their original packaging, accessories, and included components.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect product, please contact us at info@sindyanshop.com as soon as possible.
Please provide:
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Your order number
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A clear description of the issue
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Clear photos of the product
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Photos of the packaging where applicable
We will review the information and provide return or refund instructions where appropriate.
Refunds
Once your returned product has been received and inspected, we will review the return and notify you whether the refund has been approved.
Approved refunds will be processed within 3 business days after the return has been reviewed and approved.
The refund will be issued to the original payment method used for the purchase. The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.
Restocking Fees
No restocking fee is charged for approved returns.
Return Shipping Costs
For standard returns, the customer is responsible for return shipping costs.
If the return is caused by an error on our part, such as receiving an incorrect, damaged, or defective product, Sindyan Shop will review the situation and provide appropriate instructions regarding the return shipping cost.
Important Return Instructions
Please contact us at info@sindyanshop.com before returning any product.
Do not send a return to the original shipping address unless our customer support team specifically instructs you to do so. A return sent without prior authorization may not be processed.
Contact Us
For return and refund requests, please contact:
Email: info@sindyanshop.com
Please include your order number and relevant photos when contacting us so that we can process your request as quickly as possible.